Company
Contact Information
Where to reach us, and what to expect when you do.
Customer Support
Email support@sanajewels.com with anything at all — sizing, materials, a piece you are deciding between. We answer within one business day, and we would rather talk you out of the wrong piece than sell it to you.
When We Are Here
Monday through Friday. Messages sent over a weekend are answered on the Monday. We do not use an automated first responder, so the reply you get is written by someone who has actually read what you sent.
Where We Are
Sana Jewels
California, United States
We are online only. There is no showroom to visit and no appointment to book, which is a large part of why our pieces are priced the way they are.
An Order Already Placed
Email support@sanajewels.com with your order number in the subject line and we can look it up immediately rather than writing back to ask for it.
Returns
To start a return, email returns@sanajewels.com with your order number. You have 14 days from delivery and you do not need to give a reason — once approved, US orders get a prepaid return label by email. Return shipping is free on all US orders. We do not offer exchanges or resizing, and eternity rings carry a 30% restocking fee. Full terms are in our Return & Refund Policy.
While you wait
We reply within one business day.
In the meantime, here is where most people start.
- Free US shippingTracked by USPS or UPS, door to door
- Free US returns14 days, prepaid label
- Every stone disclosedNatural or lab-grown, always labeled
- Secure checkoutShop Pay, Apple Pay, PayPal, all major cards
Questions? Email support@sanajewels.com. US Customer Support, Monday–Friday.