Refund policy

Returns at a Glance

• 14 days, any reason: return within 14 days of delivery. No questions asked.
• Free returns on US orders. Once your return is approved, we email you a prepaid, insured label.
• Refunds go back to your original payment method within 3–5 business days of inspection.
• No exchanges or resizing. Eternity rings carry a 30% restocking fee.

How to Return

1. Email us at returns@sanajewels.com within 14 days of delivery with your order number. A quick note on why it wasn't right helps us improve, and never affects your refund.
2. Get your label. Within one business day, we'll send your return authorization, reference number, and free prepaid label (US orders).
3. Ship it within 7 days. Pack the piece in its original jewelry box, put your reference number inside, and drop it off.

Please don't send anything back without our authorization and label. We can't accept C.O.D. returns.

What Can Be Returned

Pieces must come back unworn, undamaged, and unaltered, in the original jewelry box with any grading certificates.

We can't accept:

• Pieces that have been worn, damaged, resized, repaired, or altered by another jeweler.
• Items marked Final Sale or bought in a clearance promotion.

We may decline returns from customers with a pattern of excessive returns.

Sizing & Exchanges

We don't offer ring resizing or direct exchanges. If you're unsure of your size, contact us before ordering and we'll help. A ring in the wrong size can be returned within 14 days, and you're welcome to place a new order for the right one.

Eternity Rings

Eternity rings (stones set all the way around) can be returned within 14 days, with a 30% restocking fee. This is also shown on the product page.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with your order number and photos of the item and packaging. Returns for damaged, defective, or incorrect items are always free, wherever you are.

Inspection

Every return is inspected to confirm it matches what we shipped, including stones, carat weight, metal, and certification. If a piece comes back with a different stone or component, or shows signs of tampering, we may deny the refund and send it back to you at your expense. Pieces returned in less than original condition may receive a partial refund.

International Returns

Please email us before sending anything back. International return shipping is paid by you and must be insured and tracked. You're also responsible for any duties or taxes on the return. Duties or taxes you paid on delivery must be reclaimed from the carrier; we can't reclaim them for you. If a return is refused at customs, or we're charged fees on it, those amounts are deducted from your refund.

Refunds

• Issued to your original payment method only, within 3–5 business days after inspection.
• Any restocking fee is deducted.
• Original shipping charges aren't refundable. US shipping is free, so there's nothing to deduct.

Warranty

Every piece has a 3-month warranty against manufacturing defects, starting on delivery. It covers defective parts under normal wear and the labor to repair them. We'll also replace a missing diamond or gemstone free for 3 months (excludes any single stone of 0.12 carat or larger).

Not covered:

• Normal wear and tear, such as scratches, dents, and nicks.
• Water damage.
• Fading or chipping of surface finishes.
• Lost or stolen items or parts.
• Damage not caused by a defect in materials or workmanship.
• A ring ordered in the wrong size.

Warranty service is available in the United States only, and work by another jeweler voids it. To request service, email support@sanajewels.com with your order number and photos of the issue. Please don't send an item until we've approved it.

Sana Jewels disclaims any liability for consequential or incidental damages arising from breach of written or implied warranty, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may have other rights which vary from state to state; some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Color & Appearance

We photograph every piece as accurately as we can, but screens vary, so color and fine detail may look slightly different in person. This isn't a fault with the piece.