Shipping policy

Shipping at a Glance

• United States: free shipping, delivered in 2–5 business days after dispatch.
• International: free on orders of $500 USD or more; a flat $25 USD below that.
• Every order is tracked from our door to yours and arrives in discreet packaging.
• Returns: 14 days. See our Return Policy.

When Your Order Ships

Gold and sterling silver pieces are prepared and dispatched within 1–2 business days. Diamond pieces take 3–10 business days; the exact window is shown on each product page, and the delivery date quoted there already includes it.

You'll receive an email with tracking the moment your order leaves us. Business days are Monday to Friday, excluding U.S. federal holidays. Around major holidays, please allow up to 3–4 extra days; we'll note any delays on the site and in your confirmation email.

United States

Shipping is free to all 50 states and Puerto Rico. Orders typically arrive within 2–5 business days of dispatch.

We welcome PO Box addresses. For higher-value orders, we may contact you for a street address so your piece can travel by insured courier. We're unable to ship to APO, FPO, or DPO military addresses.

International

We ship to 194 countries by UPS, with full tracking. Delivery typically takes 7–13 business days, depending on destination and customs.

• Orders of $500 USD or more: free shipping.
• Orders under $500 USD: a flat $25 USD.

These rates apply everywhere outside the 50 states and Puerto Rico, including Canada; the US territories of Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands; and nations such as Micronesia, the Marshall Islands, and Palau. The order total is your merchandise subtotal after discounts, before taxes and duties.

Import duties, taxes, and customs fees are set by your country and are payable on delivery. Customs processing times are outside our control. More detail is on our International Shipping page.

Delivery

No signature is required. If you'd rather not have a parcel left unattended, we suggest shipping to an address where someone will be home, or to your workplace. International deliveries follow the local carrier's standard procedure.

Larger orders may arrive in more than one package, each with its own tracking.

If Something Goes Wrong

Lost or damaged in transit: email us at support@sanajewels.com within 48 hours of the expected delivery date (lost) or the delivery date (damaged), and we'll make it right.

A piece becomes unavailable: we'll email you within one business day. You can wait for it (typically 4–8 weeks), choose a piece of equal value, or receive a full refund.

Address changes: we can update your address until your order is dispatched, so please write to us as soon as possible. Once shipped, a parcel can't be redirected, so please double-check your address at checkout.

Refused or undeliverable parcels: if a parcel comes back to us because of an incorrect address or a refused delivery, we'll contact you to reship it (shipping charges may apply) or refund the merchandise. If an international parcel is refused or unclaimed, any return shipping, duties, or taxes we're charged will be deducted from the refund.

Where We Can't Ship

Some destinations are unavailable at checkout because of carrier suspensions, U.S. regulations, or the lack of tracked service that fine jewelry requires: Afghanistan, Belarus, Bhutan, Cameroon, Central African Republic, Chad, Cuba, Democratic Republic of the Congo, Eritrea, Haiti, Iran, Iraq, Kiribati, Libya, Myanmar, North Korea, Palestine, Russia, Seychelles, Somalia, South Sudan, Sudan, Syria, Turkmenistan, Ukraine, Venezuela, and Yemen. If you believe service to your country has resumed, write to us and we'll check.