Terms of service

Terms of Service

Last updated: July 2026

Please read these Terms of Service carefully before using sanajewels.com. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About Us

SANA Jewels is an online fine jewelry retailer based in California, United States. We sell gold, sterling silver, and diamond jewelry exclusively through our website at sanajewels.com. We do not operate a physical retail location or showroom.

2. Eligibility

By using our website, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are placing an order on behalf of a third party, you represent that you have the authority to do so.

3. Account

You may browse and purchase from our website as a guest or by creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately at support@sanajewels.com if you suspect unauthorized use of your account.

4. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. If we cancel an order after payment has been received, we will issue a full refund.

Payment is due at the time of purchase. We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are processed in US Dollars (USD).

5. Pricing

All prices are displayed in USD and are subject to change without notice. We make every effort to ensure pricing accuracy. In the event of a pricing error, we reserve the right to cancel the order and notify you. You will not be charged for a cancelled order.

6. Product Descriptions & Authenticity

We make every effort to accurately describe metal type and purity (such as 925 sterling silver or 10k/14k gold), stone type, carat weight, and any accompanying certification for each product. Gemstone and diamond measurements are approximate and may vary slightly due to the nature of natural materials and standard industry rounding practices. Colors and finer details of products may appear slightly different on your screen due to variations in monitor settings; this does not constitute a misrepresentation of the product. In the rare event a product listing contains an error, we reserve the right to correct it and will notify you before fulfilling any affected order.

7. Shipping & Delivery

Shipping timelines, costs, insurance, and delivery requirements (including our direct-signature policy) are described in full in our Shipping Policy. By placing an order, you agree to the terms outlined there.

8. Returns & Refunds

Our return eligibility, return process, and refund timelines are described in full in our Return & Refund Policy. By placing an order, you agree to the terms outlined there.

9. Prohibited Uses

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, other users' accounts, or any non-public areas of the website.
• Use automated means (bots, scrapers, or similar tools) to access, copy, or monitor any part of the website without our prior written consent.
• Interfere with or disrupt the operation of the website or the servers or networks used to make it available.
• Submit fraudulent orders, payment information, or engage in chargeback abuse.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without our express written permission.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending access, and reporting conduct to law enforcement where appropriate.

10. Termination

We reserve the right to suspend or terminate your access to our website or your account at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, us, or third parties, or for any other reason at our sole discretion. You may stop using our website or request deletion of your account at any time by contacting us at support@sanajewels.com.

11. Intellectual Property, Liability, and Legal Terms

Additional legal terms governing your use of this website — including intellectual property rights, limitation of liability, disclaimer of warranties, governing law, dispute resolution and arbitration, and class action waiver — are set out in our Legal Notice, which is incorporated into and forms part of these Terms of Service.

12. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the revised terms.