Shipping
International Shipping
194 destinations, free on orders of $500 or more, shipped by USPS or UPS with tracking door to door.
We ship to 194 countries. Shipping is free on orders of $500 USD or more, and a flat $25 USD below that — the same rates wherever you are. Every international order goes by USPS or UPS with a tracking number from the moment it leaves us. There is no cheaper, slower option, because for fine jewelry there should not be one.
United States
Free on every order. No minimum. Tracked door to door. Includes Alaska, Hawaii and Puerto Rico. We do not ship to APO, FPO or DPO military addresses.
Everywhere Else
Free on orders of $500 USD or more, and a flat $25 USD below that, to any of the 194 destinations we serve — Canada included.
How Long It Takes
Gold and silver pieces are dispatched within one to two business days, diamond pieces within three to ten; each product page shows its window. Then it goes by USPS or UPS. Transit time depends on your destination and on how long customs takes to clear the parcel. Your tracking number arrives by email the moment it ships.
If Something Goes Wrong
Every parcel is tracked door to door. If yours arrives damaged, tell us within 48 hours of delivery; if tracking shows it lost, tell us as soon as you notice. Either way, we will make it right. You will not be left arguing with a courier over a piece you paid for and never received.
Discreet Packaging
Every order ships in plain outer packaging with nothing on the outside to indicate it contains fine jewelry.
Order Tracking
Your tracking number arrives by email at dispatch and works on the carrier’s own site. If it has not updated in more than five business days, tell us and we will chase the carrier for you.
Customs Duties and Import Taxes
Duties, taxes and customs fees are charged by your own country on arrival, and they are yours to pay. They are separate from the shipping rate above and we have no way to calculate or collect them on your behalf. Thresholds vary enormously — some countries charge nothing below a set order value, others charge from the first dollar — so it is worth checking your own before you order. We are also unable to influence how long customs takes to release a parcel.
US Territories & Pacific Islands
Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands ship at the international rate, as do Micronesia, the Marshall Islands and Palau. Puerto Rico ships free, as domestic.
Returning From Abroad
Our 14-day return window applies worldwide. Prepaid return labels are for US orders only. For an international return, email us first, then send the piece by a tracked service. You cover the return postage and any duties or VAT on the way back, and the original shipping charge is not refunded.
Where We Cannot Ship
The destinations below are unavailable at checkout. Postal service to some has been suspended, US regulations prohibit delivery to others, and for the remainder we simply cannot arrange the tracked carriage that fine jewelry requires. We would rather tell you plainly than take an order we cannot fulfill properly.
Afghanistan · Belarus · Bhutan · Cameroon · Central African Republic · Chad · Cuba · Democratic Republic of the Congo · Eritrea · Haiti · Iran · Iraq · Kiribati · Libya · Myanmar · North Korea · Palestine · Russia · Seychelles · Somalia · South Sudan · Sudan · Syria · Turkmenistan · Ukraine · Venezuela · Yemen
These restrictions are outside our control and change from time to time. If your country is listed and you believe service has resumed, email us and we will check current availability.
Ready when you are
Questions answered. Now, the jewelry.
Every product page gives the full specification: metal and karat, stone type, and grade where it applies.
- Free US shippingTracked by USPS or UPS, door to door
- Free US returns14 days, prepaid label
- Every stone disclosedNatural or lab-grown, always labeled
- Secure checkoutShop Pay, Apple Pay, PayPal, all major cards
Questions? Email support@sanajewels.com. US Customer Support, Monday–Friday.