Pink CZ Tennis Bracelet in Sterling Silver (3.30 mm)

Processing & Dispatch

Once dispatched, domestic orders typically arrive within 2–5 business days. International orders are shipped by UPS, with transit time depending on the destination and on customs processing. You will receive a tracking confirmation by email when your order ships. Orders are typically processed and dispatched within 1–2 business days. "Business days" are Monday through Friday, excluding weekends and U.S. federal holidays. During peak periods (such as major holidays), processing may take up to 3–4 business days; we will note any expected delays on our website or in your order confirmation email.

Shipping Costs

Complimentary shipping is provided on all US orders, including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.

Everywhere else is a flat rate of $50 USD — the same price on any order, at any value. This includes Canada, and US territories such as Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, Micronesia, the Marshall Islands, and Palau.

Your exact shipping cost is always calculated and displayed at checkout before payment.

International Shipping

Yes — we ship internationally, to 194 countries, at a flat rate of $50 USD. This includes Canada.

Every international order is shipped by UPS with tracking from door to door.

Customers are responsible for any duties, taxes, or customs fees imposed by their country upon delivery. SANA Jewels is not responsible for delays caused by customs processing.

Full details are on our International Shipping page.

Backorders & Delays

On the rare occasion that an item becomes temporarily unavailable after your order is placed, we will notify you by email within one business day with an updated timeline. Restocking typically takes 4–8 weeks. You may choose to wait for the item, select a substitute of equal value, or receive a full refund for that item.

Multiple Items & Split Shipments

Orders containing multiple items may occasionally ship in separate packages to ensure each piece is packaged appropriately. If your order ships in more than one package, you will receive a separate tracking confirmation for each.

Shipping Insurance & Security

Every order is shipped with tracking from door to door. If your package is lost or arrives damaged in transit, contact us at support@sanajewels.com within 48 hours of the expected delivery date (for lost packages) or the delivery date (for damaged packages), and we will make it right.

Signature on Delivery

To ensure your purchase arrives safely into your hands, US domestic orders require a direct signature upon delivery. Please ship to an address where someone is available to sign during standard delivery hours.

If no one is available to sign, the carrier will generally leave a notice and attempt delivery again, or hold the package for pickup at a local facility for a limited time (typically 5–7 business days, depending on carrier). If the package is not claimed within that window, it will be returned to us. In that case, we will contact you to arrange reshipment; a reshipping fee may apply for orders with complimentary original shipping.

If you are shipping to a PO Box, a notice will be left in your box and the package held at your local post office for you to sign for and collect. Signature service is not available on shipments to APO and FPO addresses, which are delivered according to standard military mail procedure.

International orders are fully tracked, but are delivered according to the destination carrier's standard procedure and may not require a signature.

Refused or Undeliverable Packages

If a package is refused at delivery, or is undeliverable because an incorrect or incomplete address was provided at checkout, it will be returned to us. Once received, we will contact you to arrange reshipment (additional shipping charges may apply) or process a full refund for the merchandise.

If a package is refused at customs, or if you are unavailable to accept delivery and we are charged return shipping, duties, VAT, or taxes as a result, you are responsible for all expenses related to the outbound shipment and return of the package. These amounts will be deducted from your refund.

Address Changes

Because our shipments are tracked, we are only able to change a shipping address before an order has been dispatched. Please contact us at support@sanajewels.com as soon as possible if you need to update your address. Once an order has shipped, we are unable to redirect it, and we cannot be responsible for packages sent to an address that was entered incorrectly at checkout.

Packaging & Delivery

We select the most secure and efficient delivery service for your order and destination. Your shipping confirmation email will provide tracking details and indicate which carrier is handling your package.

For your security and peace of mind, all orders are shipped in plain outer packaging that gives no indication the contents contain fine jewelry.

PO Boxes & APO Addresses

We ship to PO Boxes and APO addresses at no charge. These orders are automatically routed through a service that delivers to these address types — no action is needed on your side. PO Box deliveries are held at your local post office for signature and collection.

Destinations We Cannot Ship To

A number of destinations are unavailable at checkout. This is either because the United States Postal Service has suspended mail service to them, because U.S. regulations prohibit delivery, or because we are unable to arrange the tracked carriage that fine jewelry requires:

Afghanistan, Belarus, Bhutan, Cameroon, Central African Republic, Chad, Cuba, Democratic Republic of the Congo, Eritrea, Haiti, Iran, Iraq, Kiribati, Libya, Myanmar, North Korea, Palestine, Russia, Seychelles, Somalia, South Sudan, Sudan, Syria, Turkmenistan, Ukraine, Venezuela, and Yemen.

These restrictions are outside our control and are subject to change. If your country appears above and you believe service has resumed, please contact us at support@sanajewels.com and we will verify current availability.

Return & Refund Policy

Last updated: August 2026

We want you to love what you ordered. If a piece is not right for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.

Our 30-Day Promise

Returns are accepted within 30 days of delivery for any reason. You do not need to justify your decision to us. If the piece is not what you hoped for, send it back.

Condition Requirements

Because you may return for any reason, the only thing we ask is that the piece comes back as it left us:

• Unworn, undamaged, and unaltered.
• In its original jewelry box, with any accompanying grading certificates.
• Postmarked within 30 days of delivery, and within 7 days of your return authorization.

Items showing signs of wear, damage, or alteration are not refundable. Items marked Final Sale or purchased during a clearance promotion are not eligible for return.

No exchanges. We do not offer direct exchanges. If you would like a different piece, please return your original order for a refund and place a new order.

Eternity Rings

An eternity ring is set with stones the full way around, which means it cannot be resized — there is no plain section of band to work with. Please take particular care selecting your size. An eternity ring ordered in the wrong size is not covered under warranty.

Eternity rings may still be returned within 30 days, but they are the one piece in our range that carries a 30% restocking fee. We state this plainly here, and on the product page itself, so that it is never a surprise. If you are unsure of your size, please contact us before ordering and we will help.

Ring Resizing

If a ring does not fit, we can resize it for up to one month from delivery for a nominal fee. Resizing takes approximately 2–7 business days once the ring reaches us, and you are responsible for the cost of shipping it to us.

Eternity rings cannot be resized. To arrange a resize, email returns@sanajewels.com with your order number and the size you need.

Reporting Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can resolve it quickly and file any necessary carrier claim on your behalf.

Return Inspection & Authenticity Verification

Every returned item is inspected upon receipt to verify its condition and confirm that it matches the item originally shipped, including stone count, carat weight, metal type, and any accompanying certification. This process protects all of our customers and allows us to keep offering complimentary domestic shipping and a generous return window.

If an item is returned with a stone, setting, or component that does not match what was originally shipped, or shows signs of tampering or alteration, we reserve the right to deny the refund and return the item to the customer at their expense. Items returned in less-than-original condition may receive a partial refund reflecting the item's condition, at our discretion.

How to Initiate a Return

Email us. Contact returns@sanajewels.com with your order number, and tell us briefly why the piece wasn't right — too small, not what you pictured, changed your mind, anything at all. It never affects your refund, but it is genuinely useful to us. We are a small team, and knowing what missed is how we get better at describing and photographing what we sell.

Wait for authorization. Please do not send items back without first receiving written return authorization. Our team will respond within one business day with the return address and a return reference number, which must be included inside your package. Authorized returns must be postmarked within 7 days of authorization.

Return Shipping

Return shipping is arranged and paid for by the customer, using the carrier of your choice.

Please protect your return. Insure the package for the full value of its contents plus shipping charges, and send it with signature required. Use only a carrier that provides tracking. You are responsible for the package until it reaches us, so an item lost or damaged on its way back cannot be refunded if it was sent uninsured or untracked. Insurance costs very little relative to what you are sending.

We do not accept C.O.D. returns.

International returns. For orders shipped outside the United States, you are also responsible for any duties, VAT, or taxes incurred in returning the item. If any duties, VAT or taxes were paid to the carrier when you received the order, you will need to contact them directly to request a refund of those charges — we are unable to reclaim them on your behalf.

If an international return is refused at customs, or if charges are levied against us in connection with the return, those amounts will be deducted from the refund.

Refunds

Once we receive your return, it will undergo inspection as described above to verify its condition and authenticity.

Processing time. Approved refunds are processed to the original payment method within 3–5 business days after inspection.

Refund method. Refunds are issued to the original form of payment. We are unable to issue refunds to a different card, account, or payment method.

Shipping costs. Original shipping charges are non-refundable. For US orders, original shipping was complimentary and there is nothing to deduct.

Warranty

Every SANA Jewels piece is covered by a 3-month warranty against manufacturing defects, beginning on the date of delivery. This covers defective parts experienced under normal wear and the labor required to repair them.

Stone replacement. We will replace a missing diamond or gemstone free of charge for 3 months from delivery. This does not apply to any single stone of 0.12 carat or larger.

What the warranty does not cover:

• General wear and tear, including scratches, dents, and nicks.
• Water damage. While our jewelry is resistant to moisture, water damage is not covered.
• Fading or chipping of surface finishes, which depends largely on handling and care.
• Lost or stolen items or parts.
• Damage occurring while the item is in your possession that is not caused by a defect in materials or workmanship.
• An eternity ring ordered in the wrong size, as these cannot be resized.

Conditions. Warranty service is available within the United States only. Repair or service performed by another jeweler will void this warranty. SANA Jewels disclaims any liability for consequential or incidental damages arising from breach of written or implied warranty, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may have other rights which vary from state to state; some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

To request warranty service, email support@sanajewels.com with your order number and a clear description and photographs of the issue. Please do not send an item without authorization. When sending an item in for repair, insure the package for the amount you paid and use a carrier that provides tracking — you are liable for the package until it reaches us. You are responsible for shipping charges on returns, exchanges and repairs.

Colour and Appearance

While we photograph our jewelry as accurately as we can, variations between computer monitors may cause slight differences in colour and fine detail. This does not constitute a fault with the piece.